If your account gets locked, there are two options to follow in order to get it unlocked:
- You can wait for 15 minutes for it to unlock on its own.
- You will receive an email upon your account becoming locked, and in that email, there will be a link entitled "Unlock your account". Clicking that link will take you to the original login page, which will now be unlocked. Here you can enter your email address and password, as usual, but you must ensure that you are using the correct credentials, or your account will be locked again after four incorrect attempts.
If you are unsure of your password, please use the "Forgot your password?" option on the login screen for assistance.