Frequently Asked Questions

How do I download the AngelEye mobile app?
The AngelEye app is available for download on Android devices (via the Google Play Store) or iOS devices (via the App Store).  Allow push notifications to r...
Fri, Dec 11, 2020 at 1:02 PM
How do I add additional family members to my account to view the live stream?
To add a family member, click ‘Account’ tab in the bottom right.  Click ‘My Family.’ Click the purple ‘+’ in the top right. Enter first name, last name, ema...
Fri, Dec 11, 2020 at 2:43 PM
What if I forgot my password?
If you are unsure of your password, enter your email and click next.  Click ‘forgot password’ at the bottom of the password log in page. Click the purple ar...
Fri, Dec 11, 2020 at 2:37 PM
How do I change my account information?
To change your account information, click ‘Account’ tab in the bottom right.  Click ‘Edit Profile’ and update your name and email address.
Fri, Dec 11, 2020 at 1:02 PM
How do I change my password?
To change your password, click ‘Account’ tab in the bottom right. Click ‘Change Password’ and update password.
Fri, Dec 11, 2020 at 1:03 PM
How do I log out of my account?
To log out of your account, click ‘Account’ in the bottom right.  Click ‘Logout.’ 
Fri, Dec 11, 2020 at 2:38 PM
What is 'Chat'?
Chat allows family members to share information and patient updates within AngelEye. These messages are for your family members only. Hospital staff cannot ...
Fri, Dec 11, 2020 at 1:09 PM
Can I message the care team through the AngelEye app?
No. AngelEye provides one-way communication from the care team to the administrative account holders. The hospital staff cannot respond to messages through ...
Fri, Dec 11, 2020 at 1:10 PM
How can I edit a family member's account?
To edit a family member's account information, click ‘Account’ tab in the bottom right.  Click ‘My Family.’ Click on the family member you wish to edit...
Fri, Dec 11, 2020 at 2:45 PM
How can I view my AngelEye account in different languages?
Click ‘Account’ tab in the bottom right. Click the drop down arrow to the right of ‘Language.’ From this drop-down you can select the language of your choic...
Fri, Dec 11, 2020 at 2:48 PM