Camera/Live Stream Related Questions

Why do I see a logo/image instead of the camera feed (live stream)?
This means that the camera has been placed into Privacy Mode. Your baby is likely receiving care, or temporarily out of the bed space. Any calls related to ...
Fri, Dec 11, 2020 at 10:50 AM
Can I share my baby's video stream with family and friends?
Yes!  You can add a family member by clicking ‘My Family Members’ on the left side bar.  Then click the ‘Add New Family Member’ button.  You...
Fri, Dec 11, 2020 at 10:19 AM
Can I pause the live stream for certain family members for privacy?
Yes, administrative account holders can pause the live stream for certain family members. You can toggle a family member's access by going to the ‘My F...
Fri, Dec 11, 2020 at 10:39 AM
What do I do if the camera image is upside down or not in focus?
Please contact the hospital for assistance with camera positioning and/or focusing if this is preventing you from viewing your baby.
Fri, Dec 11, 2020 at 10:49 AM