AngelEye Health

Frequently Asked Questions 12

• How do I log in to AngelEye for the first time?
• What if I forgot my password?
• How do I change my password?
• How do I change my account information?
• How do I add additional family members to my account to view the live stream?

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Camera/Live Stream Related Questions 4

• Why do I see a logo/image instead of the camera feed (live stream)?
• Can I share my baby's video stream with family and friends?
• Can I pause the live stream for certain family members for privacy?
• What do I do if the camera image is upside down or not in focus?

Online Education Questions 6

• Where can I find Education Materials sent to me by the care team?
• What's the difference between my ‘Educational Materials’ and the ‘Discharge Checklist’?
• What if I have a question about an educational material on my ‘Discharge Checklist’?
• Will I get an alert if the care team assigns me a new document to review?
• Can I print the educational materials?

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Patient Updates 5

• How do I view photos or videos sent to me from the care team?
• Why can't I see the photo or video that was sent to me in the past?
• Can I save or download photos or videos sent to me?
• Can I respond to the messages, photos and videos sent by the care team?
• Can my family members see the photos, videos, and texts sent by the care team?