FAQ

Frequently Asked Questions

Forgot your password?
If you find that you have forgotten your password, you can simply click the  link under the  button. You will receive an autogenerated email with...
Mon, Oct 3, 2016 at 8:44 PM
Can I give audio access to my family members?
No. Audio access is only available to the primary parent account.  We want you as a parent to be the one speaking, reading, and singing to your baby, thi...
Fri, Nov 7, 2014 at 6:13 PM
Can I share my baby's video stream with family and friends?
Of course! You can add a family member by clicking "My Family Members" on your side bar. Then click "Add New Family Mem...
Tue, Jun 2, 2015 at 9:21 AM
How do I add new family members?
To add a family member, navigate to the  tab and click the  button.  Family members can be only added by the primary family member.  Family membe...
Fri, Jun 5, 2015 at 9:27 AM
How can I edit a family member's account?
To edit a family member's account information, first go to the  tab. Then, click the     button beside the family member you wish to edit.
Fri, Jun 5, 2015 at 10:05 AM
How can I view my baby's camera feed?
If you only one child enrolled in Angel Eye, then once you log in you will be automatically directed to the camera viewing page.  Or You can click the...
Fri, Jun 5, 2015 at 9:37 AM
Why is my camera viewing screen black?
There are a couple reasons as to why the camera screen is black.  1. The nurse could have the camera turned off.  2. If you have contacted t...
Mon, Dec 21, 2015 at 1:48 PM
Can a family member be given limited access?
Yes. You can toggle a family member's access by going to the   tab and clicking the   button beside the family member that you wish to give limited ...
Mon, Dec 21, 2015 at 2:15 PM
How can I delete a family member?
Deleting a family member removes their account from Angel Eye.  To do this, go to the  tab and click the  button. 
Fri, Jun 5, 2015 at 10:54 AM
What are Provider Chat and Family Chat?
Provider Chat and Family Chat are located below the video feed on the Camera Viewing Page.  In Provider Chat, the primary family member is able to c...
Wed, Jul 15, 2015 at 5:04 PM