Frequently Asked Questions

How do I log in to AngelEye for the first time?
In order to gain access to AngelEye, your account must first be created using your email address. You will receive an invitation email to the email address ...
Fri, Dec 18, 2020 at 12:38 PM
What if I forgot my password?
If you are unsure of your password, please use the 'Forgot your password?' option on the login screen for assistance. You will then be prompted t...
Fri, Dec 11, 2020 at 10:09 AM
How do I change my password?
To change your password, click the Gear icon at the top right of the main page. Select ‘Edit Password’ from the drop-down menu that appears: ...
Fri, Dec 11, 2020 at 10:47 AM
How do I change my account information?
To change your account information, click the Gear icon at the top right of the main page. Select ‘Edit User Information’ from the drop-down menu t...
Fri, Dec 11, 2020 at 10:19 AM
How do I add additional family members to my account to view the live stream?
To add a family member, navigate to the 'My Family Members' tab and click the 'Add New Family Member' button.  Family mem...
Fri, Dec 11, 2020 at 10:20 AM
How can I edit a family member's account?
To edit a family member's account information, first go to the ‘My Family Members’ tab. Then, click the ‘Edit’ button beside the family member you wish...
Mon, Dec 28, 2020 at 3:13 PM
How can I delete a family member?
Deleting a family member removes their account from AngelEye. To do this, go to the ‘My Family Members’ tab and click the ‘Delete’ button.  Note: Y...
Fri, Dec 11, 2020 at 10:42 AM
What is family ‘Chat’?
Family ‘Chat’ allows family members to share information and patient updates within AngelEye. These messages are for your family members only. Hospital staf...
Fri, Dec 11, 2020 at 10:45 AM
Can I message the care team through the AngelEye app?
No. AngelEye provides one-way communication from the care team to the administrative account holders. The hospital staff does not receive any messages throu...
Fri, Dec 11, 2020 at 10:46 AM
How can I view my AngelEye account in different languages?
In the top left corner of the AngelEye site, there is a drop-down menu with the option to ‘Select Language.’ From this drop-down you can select the language...
Fri, Dec 11, 2020 at 10:54 AM