FAQ
Site reports can be viewed by Super Admin users by clicking the ‘Reports’ tab on the far left menu. At the top of the page, enter the date range desired and...
Wed, Dec 30, 2020 at 4:47 PM
Discharging a family from the AngelEye system will remove their account and un-assign their camera(s). Families are usually discharged when the baby is disc...
Fri, Dec 11, 2020 at 12:17 PM
Before enrolling a family in AngelEye, the primary administrative account holder must be consented by hospital staff. When the hospital has obtained a signe...
Fri, Dec 11, 2020 at 12:20 PM
To reset a user’s password, click the ‘Site Administration’ tab on the main page in the far left menu. Then click the ‘Users’ button. Now, find the user who...
Fri, Dec 11, 2020 at 12:21 PM
The camera feed can be viewed from the ‘Family Accounts’ or ‘Cameras’ tab. Using the ‘Family Accounts’ tab, click on the baby’s name under the patien...
Fri, Dec 11, 2020 at 12:22 PM
Click the ‘Family Accounts’ tab from the main page. Click on the name of the desired patient from the ‘Patient’ column. Below the camera feed, there will be...
Fri, Dec 11, 2020 at 12:25 PM
Click the ‘Site Administration’ tab on the main page in the far left menu. Then click the ‘Users’ button near the top right. Click the green ‘+ Add User’ bu...
Fri, Dec 11, 2020 at 12:27 PM
Navigate to the ‘Family Accounts’ tab on the main page in the far left menu. Click ‘Edit’ next to the desired patient. The ‘Edit Patient’ box will app...
Fri, Dec 11, 2020 at 12:28 PM
Administrative account holders are typically parents, guardians, or primary care providers. The baby’s mother is almost always the Primary Admin account hol...
Fri, Dec 11, 2020 at 12:30 PM
Only administrative account holders can view patient updates, educational materials, and photos and videos sent from the care team. Additional relatives can...
Fri, Dec 11, 2020 at 12:30 PM