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Knowledge base
Parents and Family Support: AngelEye Website
Frequently Asked Questions
12
How do I log in to AngelEye for the first time?
What if I forgot my password?
How do I change my password?
How do I change my account information?
How do I add additional family members to my account to view the live stream?
View all 12
Camera/Live Stream Related Questions
4
Why do I see a logo/image instead of the camera feed (live stream)?
Can I share my baby's video stream with family and friends?
Can I pause the live stream for certain family members for privacy?
What do I do if the camera image is upside down or not in focus?
Online Education Questions
6
Where can I find Education Materials sent to me by the care team?
What's the difference between my ‘Educational Materials’ and the ‘Discharge Checklist’?
What if I have a question about an educational material on my ‘Discharge Checklist’?
Will I get an alert if the care team assigns me a new document to review?
Can I print the educational materials?
View all 6
Patient Updates
5
How do I view photos or videos sent to me from the care team?
Why can't I see the photo or video that was sent to me in the past?
Can I save or download photos or videos sent to me?
Can I respond to the messages, photos and videos sent by the care team?
Can my family members see the photos, videos, and texts sent by the care team?
Hospital Staff Help
FAQ
11
How do I find the analytics of this site?
How do I discharge a family from the AngelEye system?
How do I add a Family Account and assign a camera?
How do I reset a hospital user's password?
How do I view a camera’s live feed?
View all 11
How-To Guides
0
Parent and Family Support: AngelEye Mobile App
Frequently Asked Questions
10
How do I download the AngelEye mobile app?
How do I add additional family members to my account to view the live stream?
What if I forgot my password?
How do I change my account information?
How do I change my password?
View all 10
Camera/Live Stream Related Questions
3
What do I do if the camera image is upside down or not in focus?
Why do I see a logo/image instead of the camera feed (live stream)?
Can I pause the live stream for certain family members for privacy?
Online Education
6
Where can I find Education Materials sent to me by the care team?
What's the difference between my ‘Education’ and the ‘Discharge Checklist’?
What if I have a question about an educational material on my ‘Discharge Checklist’?
Can I print the educational materials?
Will I get an alert if the care team assigns me a new document to review?
View all 6
Patient Updates
5
How do I view photos or videos sent to me from the care team?
Why can't I see the photo or video that was sent to me in the past?
Can I save or download photos or videos sent to me?
Can I respond to the messages, photos and videos sent by the care team?
Can my family members see the messages, photos, and videos, sent by the care team?